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Occasional Visitor
gaileberhardt
Posts: 1
Registered: 12-29-2010
0

No help planning a trip to Italy

[ Edited ]

I have been trying to get information on a trip to Italy that you are offering.  I talked to Yolanda at the main number and she told me the trip was full but another was being added in July.  I then called my local office to try to get more information and a price quote as I was looking elsewhere as well.  My local office took days to get back to me and then Denise told me she would do a quote and send the information to me via email.  In the meantime I had called Yolanda to ask to be put on the waiting list for the May trip.  Days later she responded with a phone call that said she had gotten my phone call and to call her if I needed any information,she didn't tell me if she had put me on the waiting list.  Denise has never quoted me via email, I emailed  a message stating I had not gotten anything via email, still nothing.  I just left a telephone message with her that obviously this trip is not worth taking with AAA.

Community Manager
StephenW
Posts: 455
Registered: 09-02-2009
0

It is worth taking

Hi, Gail,

 

It is worth taking, and our agents have been slammed with calls and querries--which may be why there was some confusion in getting back to you. I will ask them to follow up with you with specifics.

 

Have a great time! 

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